Frequently Asked Questions

ORDERS

Shirt Measurements

All of our clothing features a size guide: this is how the shirts are measured.

Oh no! I ordered The Wrong Thing!

If you made a mistake in your order, please get in touch straight away as it can often be manually rectified by us if it is brought to our attention before the product ships. Get in touch by either filling out the form on our contact page or by emailing info@forgedsteele.com and quoting your order number.

Fulfillment Times?

Fulfillment times vary by product.

With supplies from our warehouse, we aim to ship out in 1-2 business days with eventual goal of consistently despatching the same or next day.

With our merchandise such as tshirts, our products are printed to order in California and take an average of 2-5 business days to be fulfilled. Please add this to your shipping time to get a more accurate estimate of when you will receive your order.

International Shipping?

Many of our products ship internationally. Please check the product description to see if they are only available for USA delivery. We will try to make it as clear as possible. The reason for this is certain products we offer have restrictions on where we can export them.

International customers, please note: all orders are being shipped from the USA. Please be aware that depending on your country, your shipment may be subject to customs charges, paid by you upon import. This is sometimes paid online and sometimes by needing to visit your local post office. We sadly have no control over this and ask that you familiarise yourself with your local import rules.

Returns?

If you have a problem with a product, please contact us so we can help make it right. Our supplies can generally be returned within 30 days in their original condition and packaging.

For merchandise such as tshirts, we cannot accept returns as all these items are printed to order. BUT, please get in touch and we'll always help to make it right!

TECHNICAL

How can I purchase a gift voucher?

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Why have I received an email saying the item I've ordered is out of stock?

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How can I search to find products on the website?

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Can you tell me more about your Price Promise policy?

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OTHER

What is your return policy?

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How do I make a gift exchange?

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What do you do with used shoes that are returned?

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When can I expect my refund?

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STILL HAVE ANY QUESTIONS?




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